Effective Date: April 25, 2025
FPH Mechanical Contractors (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at https://fphmechanical.ca or interact with us in other ways, in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).
If you do not agree with the terms of this Privacy Policy, please do not use our website or provide us with personal information.
About Us
FPH Mechanical Contractors is a licensed mechanical contracting company operating in British Columbia. We provide plumbing, HVAC, gas fitting, and other mechanical services to residential, commercial, and industrial clients throughout the Nanaimo region.
Business Address:
2535 McCullough Rd
Nanaimo, BC V9S 4M9
Canada
Telephone: (778) 789-7710
Website: https://fphmechanical.ca
1. Information We Collect
We collect both personal information and non-personal information through our website and business operations. “Personal information” means any information that can identify an individual, such as your name, contact details, or service address.
Information You Provide Voluntarily:
- Name, email address, and phone number submitted through contact forms
- Details related to service requests, such as addresses, project descriptions, or site information
- Information provided through email or phone conversations
- Feedback, reviews, or testimonials
Information We Collect Automatically:
When you access our website, we may automatically collect certain data through standard web tracking technologies such as cookies, including:
- IP address
- Browser type and version
- Pages viewed and navigation paths
- Date and time of website visits
- Referring websites
- Device type and operating system
This non-personal information helps us understand how users interact with our website and allows us to improve our content and performance.
2. How We Use Your Information
We use the personal and non-personal information we collect for a variety of legitimate business purposes, including:
- To respond to inquiries, estimate requests, or appointment bookings
- To provide plumbing, HVAC, or other mechanical services
- To manage billing, accounting, and payment records
- To communicate with clients before, during, and after service provision
- To improve our website, services, and marketing strategies
- To ensure compliance with applicable laws and regulations
- To protect our rights and the safety of our employees and customers
We may also use non-identifying information (such as website usage statistics) for internal analysis, research, and performance optimization.
3. Sharing and Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties.
However, we may share your information in the following limited circumstances:
- With trusted third-party service providers who assist in the operation of our website, business, or services (e.g., hosting companies, software providers, email platforms), only to the extent necessary for them to perform their duties
- When required by law, regulation, subpoena, warrant, or legal proceeding
- To protect the safety, rights, or property of our company, employees, clients, or the public
- In connection with a merger, sale, or restructuring of our business, where personal data may be considered an asset
All third-party partners are required to handle personal information in compliance with applicable privacy legislation.
4. Use of Cookies and Web Analytics
Our website may use cookies, which are small text files stored on your device to enhance your user experience.
Cookies help us:
- Remember your preferences
- Track usage behavior for analytics
- Improve website performance
You may disable cookies in your browser settings. However, please note that doing so may affect some website functionality.
We also use Google Analytics or similar tools to analyze website traffic and user interactions. These tools may collect anonymous data, which is stored and processed by third-party providers under their own privacy policies.
5. Data Security and Storage
We take reasonable precautions to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These safeguards may include:
- Secure storage systems (digital and physical)
- Use of strong passwords and access restrictions
- Secure data transmission protocols (HTTPS)
- Firewalls and antivirus protection
Although we implement best practices, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable legal, regulatory, and operational obligations.
When personal information is no longer needed, it is securely destroyed or anonymized.
7. Your Rights
Under British Columbia’s Personal Information Protection Act (PIPA) and other Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information if it is inaccurate or incomplete
- Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
- File a complaint with a privacy authority if you believe your data is being mishandled
To make a request regarding your personal information, please contact us at the details provided below.
8. Links to Third-Party Sites
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review those policies before submitting any personal information to those sites.
9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update or revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make updates, we will post the new policy on our website with a revised effective date. Continued use of our website after changes are made constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to access or update your personal information, please contact us at:
FPH Mechanical Contractors
2535 McCullough Rd
Nanaimo, BC V9S 4M9
Phone: (778) 789-7710
Website: https://fphmechanical.ca